Privacy Policy
Last Updated On:
6 August 2025
BE WELL THERAPEUTIC SERVICES BROKERAGE VIA ELECTRONIC MEDIA-LLC ("Bewell", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Bewell.ae. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
- Personal Identification Information (PII): Your name, email address, phone number, date of birth, and physical address for home visit services.
- Protected Health Information (PHI): Details about the health checkups you book, appointment history, and the medical reports delivered to you through the platform. This sensitive data is handled with the highest level of care.
- Payment Information: Payments are processed by our third-party processor, Stripe. All credit/debit card details are provided directly to Stripe. We do not store your full card number but may retain transaction records.
- Technical Data: Your IP address, browser type, and device information, collected automatically to improve our Site.
2. How We Use Your Information
- To create and manage your account.
- To schedule appointments and deliver your health reports.
- To communicate with you regarding your bookings and services.
- To process payments and prevent fraudulent transactions.
- To comply with legal and regulatory obligations.
3. How We Share and Disclose Information
- With Medical Partners: We share necessary information (e.g., your name, service requested) with our partner clinics or homecare agencies to fulfill your booking.
- With Payment Processors: We share transaction information with Stripe to process your payments.
- By Law or to Protect Rights: We may disclose your information if required by law or to protect the rights, property, or safety of ourselves or others.
- No Third-Party Marketing: All credit/debit card details and personally identifiable information will NOT be sold, shared, rented, or leased to any third parties for their marketing purposes.
4. Data Security and Retention
We implement robust security measures, including SSL encryption, to protect your data. We retain your information for as long as your account is active or as needed to provide you services and comply with our legal obligations.
5. Your Rights and Choices
- Access and Correction: You can review and update your personal information through your account profile.
- Access to Health Reports: Your medical reports are accessible for viewing and downloading within your secure account.
- Account Deletion: You may request the deletion of your account by contacting us, subject to legal retention requirements for medical data.
6. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
7. Third-Party Websites
Our Site may link to other websites. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each website that collects personally identifiable information.
8. Changes to This Privacy Policy
This Privacy Policy may be changed or updated occasionally to meet legal, technical, or business requirements. We encourage you to frequently visit this section to stay informed about changes. Modifications will be effective on the day they are posted.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at: Hello
@bewelluae.com
